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Overview

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

NEW UDOY ELECTRONICS offers ideal shipping methods for any requirement. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.

Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Shipping, Return and Refund policy

Thank you for shopping at NEW UDOY ELECTRONICS (https://newudoybd.com). We strive to provide our customers with high-quality products and services. If you are not completely satisfied with your purchase, we are here to help.

Shipping/ Delivery Time

Inside Dhaka: 24 to 72 Working Hours

Outside Dhaka: 72 to 96 Working Hours

Shipping/ Delivery Charge 

Outside Dhaka: We are offering free hub (USB OR STEADFAST courier) delivery if the customer pays the full amount in advance. Cash On delivery Available, If the customer pays the advance product delivery charge.

Installation

  1. Scheduling Installation:
    • Once you’ve purchased the product, our customer service team will reach out to schedule an installation appointment at your convenience.
    • Installation and service could experience delays because of unavoidable circumstances. Installation appointments are subject to availability and may vary depending on your location.

      Pre-Installation Requirements:
    • Please ensure that the installation site is ready before our technicians arrive.
    • For TVs, ensure that the wall mount is securely in place and compatible with the TV model.
    • For ACs, ensure that the designated installation area has proper ventilation and electrical connections.
    • For washing machines, ensure that the designated space has access to water inlet and outlet connections.
  2. Technical Assessment:
    • Our technicians will conduct a technical assessment upon arrival to ensure that the installation site meets the necessary requirements.
    • If any adjustments or additional materials are needed, our technicians will inform you before proceeding with the installation.
  3. Installation Process:
    • Our trained technicians will carry out the installation process with precision and care, following manufacturer guidelines and safety protocols.
    • They will ensure proper placement, secure mounting (if applicable), and connection to electrical and plumbing systems.
  4. Testing and Demonstration:
    • After installation, our technicians will thoroughly test the product to ensure proper functionality.
    • They will also provide a demonstration on how to operate the product effectively and safely.
  5. Customer Satisfaction:
    • Your satisfaction is our priority. If you have any questions or concerns during or after the installation process, please don’t hesitate to contact our customer service team.
    • We welcome your feedback and will address any issues promptly to ensure your complete satisfaction.
  6. Warranty Coverage:
    • Our installations are covered under warranty for a specified period, ensuring peace of mind regarding workmanship and installation quality.
    • Please refer to your product’s warranty terms and conditions for more information.
  7. Additional Services:
    • In addition to standard installations, we also offer optional services such as removal of old appliances, extended warranties, and maintenance packages. Please inquire for more details.
  8. Safety Precautions:
  9. Our technicians are trained to prioritize safety during installations. They will use appropriate safety gear and take necessary precautions to prevent accidents or damage to property.
  10. Return
  11. You have 48 Hours to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  12. Your item needs to have the receipt or proof of purchase. Please contact our customer service team at [admin@newudoybd.com] to initiate a return.
  13. Refunds
  14. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  15. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5 to 7 working days.
  16. Shipping Cost
  17. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  18. Shipping cost may vary product to product, quantities and price.
  19. Contact Us 01977000427
  20. If you have any questions on how to return your item to us, please contact us at admin@newudoybd.com

Need help?

Contact us at {shawon.dfl@gmail.com } 01977000427

মূল্য সংক্রান্ত তথ্য:

আমাদের পণ্য/সেবার দাম আমাদের ওয়েবসাইটে উল্লেখ করা হয়েছে। পণ্যের  দাম সাধারনত  রঙ, আকার, স্টক, বা অফারের ভিত্তিতে পরিবর্তন হতে পারে। আমাদের ওয়েবসাইটে এবং আমাদের শোরুমে পণ্যের দাম ভিন্ন হতে পারে। আমরা মনে করি আমরা দেশের সেরা দাম দিচ্ছি। এই বাইরে, যদি কোনও প্রশ্ন থাকে, তবে আমাদের কাস্টমার সাপোর্ট টিমের সহযোগিতা নিতে পারেন।

আমরা আপনাদের সুবিধার জন্য কয়েকটি নিরাপদ ও নির্ভরযোগ্য পেমেন্ট পদ্ধতি দিচ্ছি। আমাদের অনলাইন অর্থ প্রদানের অপশনগুলির মধ্যে রয়েছে Visa, MasterCard, Amex, মোবাইল ব্যাংকিং, এবং নেট ব্যাংকিং। Total bills are excluding VAT/TAX/AIT.

EMI eligible for listed bank’s credit card holders only.

*EMI Available through the online payment gateway via SSLCOMMERZ, the EMI rate will be calculated when you submit your card information. You can choose your desired monthly installment plan beside the card number field.

Warranty: Official Warranty Brand warranty products will be provided by the said warranty company as per their warranty policy.

Service warranty products will be provided without parts and panels but must be sent to our address at own cost.